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Kristyna and Stepan, Czech Republic

It was very nice and relaxing stay here. We loved to have a private bath. Fantastic time is winter. The place here is so charming that whenever I come to Japan I must go here. Kokuya is perfect choice if you want to enjoy the wonderful private onsens belonging to this Ryokan. In addition the atmosphere of the Shibu Onsen are is unique. Zeno thanks, you are perfect connecting part between foreigners and this place.

Vivien Lugh

Myself and my husband stayed here for two nights. Staff were excellent, ambiance was amazing. The food was absolutely amazing and plentiful. What made our stay was the attentative nature of the staff, the beautiful setting and relaxing atmosphere. Thank you so much for a wonderful stay.

Christine & Dan, Australia

Excellent experience. Delicious food, thank you very much!!
Definitely will come again and recommend to others!!

Family Rutala, Finland

We found your hotel pleasant and the whole experience really relaxing. Your staff was friendly and helpful. The Hot stone massage was one of the best massages we have experienced. The food was wonderful (thought quite much of it :)) Our relaxed greetings

Hernez Mikel, Spain

We really liked our stay in Kokuya, its really worth. The Monkeys and onsen are the best. This hotel is highly recommended. The staff is really nice and polite. We highly recommend the massages with Zeno. The Japanese style dinner and breakfast are amazing. We hope to come here again soon. Thank you very much, Arigato gozaimasu.

J.Smith, Australia

Thank you to all the staff at Kokuya for making our stay a "once in a lifetime" experience. Everyone has been especially helpful to us and made us feel very welcome. Zeno has acted as a translator when required + took us through all the customs of a ryokan + onsens. Thanks Zeno! He eve arranged our own personal Geisha for us and evening. We would thoroughly recommend Kokuya to anyone visiting Shibu Onsen + the Snow Monkeys. Thanks again to all at Kokuya for a great stay.

Shane, Irland

The perfect weekend retreat from Tokyo - and from life! Amazing friendly service and great selection/choice of first class food.. The onsen and massage were the highlights of my stay here. Would definitely come back and will be recommending to my friends.

Beaumont, South Africa

this is unique opportunity to experience a geninue taste of the traditional style hospitality in it's fullest sense. The kindness shown to us at all times by the owners and staff of this special place called Kokuya. Personal attention and focus on detail was fully appreciated. The tastes of the Japanese traditional food was a delight for us Western palates. We can highly recommend this ryokan, situated in the small hot spring village of Shibu as a "must do" for everyone wanting a complete Japanese hospitality experience.

Mary & Phil & Sophie, Australia

Thank you for a very relaxing and enjoyable stay. We enjoyed the very delicious food, warm welcome and would recommend Kokuya to families looking to get away from hectic Tokyo. We will definitely visit again. 5stars.

Mark Hemmings, Usa

This was the best Japanese meal that I have ever eaten! Brilliant, thanks!


Our stay at Kokuya was very special. Its a very beautiful hotel, with wonderful onsen, but what makes it exception is the warm, welcoming, generous service of the staff and management. Thank you Kokuya we would love to come back and stay with you again.

Amthony, Judy, Cantel (Australia)

A thoroughly relaxing Japanese experience in a township with a wonderful cultural atmosphere. Kokuya should be included in every visitors Itinerary especially if you are wishing to tour snow monkey park. The service and friendly staff of Kokuya ensure you with have memories on your stay in Shibu.

Emily Botler

We had a wonderful time staying at the Kokuya Ryokan. Everyone was so hospitable and welcoming. Which added to our experience of staying in a true Japanese spa town. I would advice everyone to have the japanese set breakfast and dinner - which we enjoyed very much. Thank you for an amazing stay.

Kenneth Maxwell/ Amanda Kaiser

Thank you for another wonderful visit, Truly magical with the snowfall. We hope to be back for third trip soon.

Melet Eudeline (France)

xcellent stay in Kokuya. Warm and very friendly welcome despite my net not having reserved. Everybody most helpfull. Building very agreeable. Hot psrings inside hotel very nice. Food delicious. Good way to discover Japanese atmosphere in this onsen village with 9 public baths! Close to the Snow Monkey area. Despite bad weather my stay was perfect. Wort every penny! Will definitely come back. Recommend this place to relax and enjoy!

Donna Harkess

We really enjoyed our stay at the Kokuya Hotel. Absolutely beautiful onsen, great food and very friendly, helpful staff. We will ber recommending our friends in Australia to visit Shibu Onsen and stay in this wonderful hotel. Thank you. Arigato gozaimasu.


Very nice accommodation and onsen, excellent food, very helpfull staff. Domo arigato.

Jeck Tan, Singapure

Thank you for your hospitality. We had a wonderful time here in Kokuya. We enjoyed the great varety of baths, as well as the very delicious cusine. Location of Kokuya is also very convinient, very close to Jigokudani Park. Thanks again and we hope to come back one day.

Guests from Chile

I `ve been in Japan for 22 years and I`ve been in many Ryokan`s, but this is the best of all !!! Great food, atmosphere and hospitality. Many, many thanks, Veronica Lonsdale, Chile :)

Guest from England

Excellent service and food, well done. I was made to feel very welcome. P.L., Norfolk, England

Guests from Australia

We have just arrived back in Sydney and had a wonderful time in Japan, especially at Shibu Onsen. Thank you so much for the excellent service at Kokuya. Everyone is so friendly and very helpful. We really enjoyed our room and soaking in the private onsen. And the most exquisite and amazing Kaiseki denner at Kokuya is definitely one of the most memorable meal I have ever had. I am so glad that we choose to stay at Kokuya while at Shibu Onsen. Looking forward to our next visit at Shibu Onsen again and definitely will recommend Kokuya to all my friends. Thank you, Billy.
Please read article about Kokuya and dining in the Billy`s food blog ->click here

Guest from England

I chose Kokuya Ryokan because I was looking for the ultimate onsen experience, and I was not disappointed. Kokuya Ryokan is located in the heart of Shibu Onsen Street, a short walk from the nine outdoor public baths in the town, but it also has a large variety of baths of its own, both shared and private, indoor and outdoor. The single-sex shared baths are swapped every day, so you can try them all. I came for the onsen experience, but nothing had prepared me for the amazing food. If you stay here, your taste buds will love you. The food is always exqusitely prepared from the freshest ingredients in perfect condition by a chef who has been working here for twenty years. Dinner and breakfast are included, and consist of several generous courses, so my one piece of advice to visitors would be to skip lunch for the duration of your stay.

Guests from USA

Very nice hotel. The best experience was private open air bath on our balcony as well as excellent food, great staff and beautiful area around. Hotel is very good located. It is convenient to go to Monkey park.

Guest from Germany

Your hotel was the best and most proffesional we have stayed during our travelling around Japan. You should advertise and write more about your dinner. Food is not just extreamly tasty, but also extreamly beautiful and big. I am sure its great experiance to stay in Kokuya for many people.

Guests from England

We have loved visiting Kokuya hotel. Our room was beautiful, the food was very nice and was wonderfully presented. You have made us feel very welcome. Gochisoosama! The best experience was outdoor bath in our room, Monkey park and visiting the top of Mount Higashitateyama in Shigakougen.

Guests from Australia

We have all greatly enjoyed our stay here. The staff have all been very friendly and accommodating. The food has been exquisite and a unique experience for us. We will certainly be recommending Kokuya and Shibu Onsen to everyone.

Guests from England

A really good first experience of Ryokan and Onsen. Courteous, helpful and welcoming staff, excellent choice of baths. Lovely atmospheric room, great local cuisine and perfect location. We didnt miss anything and would like to stay one week more in this relaxing atmosphere.

It was pleasure to host our guests from all of these countries: